Shipping policy
Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.
Shipping Times:
- International: Estimated delivery time varies depending on the destination and shipping method chosen, but typically is 4 to 7 business days.
Shipping Rates:
- Shipping costs are calculated based on the weight of your order and the destination.
- Free shipping may be available for orders over 50€.
Tracking Information:
- Once your order is shipped, you will receive a shipment confirmation email with tracking details. Please allow up to 48 hours for the tracking information to update.
Shipping Carriers:
- We primarily use UPS, DHL, FedEx for shipping. Alternative carriers may be used for specific regions or circumstances.
Shipping Restrictions:
- Some products may have specific shipping restrictions due to legal or logistical reasons.
Customs and Duties:
- International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer.
Shipping Address:
- Please ensure the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.
Delivery Issues:
- In the event of delivery delays or issues, please contact our customer service team. We will assist in resolving the matter promptly.
Returns:
- Please refer to our Returns Policy for information regarding returns and exchanges.
Contact Us:
- If you have any questions about our shipping policy, please contact us at info@umamiprints.com