Refund policy
Return Policy
We offer a 60-day return policy, meaning you have 60 days after receiving your purchased item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@umamiprints.com for further details. Please note that returns must be sent back to us to process a refund. Items returned without prior approval will not be accepted.
Once your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package.
Damages and Issues
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Custom products (e.g., special orders, personalized items)
- Digital goods (e.g., downloadable items)
Please contact us if you have questions or concerns about specific items.
We also do not accept returns on sale items or gift cards.
Exchanges
To exchange an item, the fastest method is to return the original item and, once the return is processed, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As with our general return policy, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you whether your refund has been approved or not. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@umamiprints.com.