Return & Refund Policy

At Umami Prints, we want you to feel confident about your purchase. If your print isn't quite right, we're here to help.

60-Day Returns

We offer a 60-day return policy for eligible physical products.

You have 60 days from the date your order is delivered to request a return.

To qualify for a return under this policy, your item should be in its original condition, unused, undamaged, and carefully packaged for return. Proof of purchase is required.

This voluntary 60-day policy does not limit any statutory consumer rights.

How to Request a Return

To start a return, email us at info@umamiprints.com with your order number.

We'll provide instructions and the appropriate return address. Please do not send your order back before contacting us, as our products may be fulfilled from different locations.

Returns must be sent to the address provided in our instructions.

Return Shipping Costs

For standard returns, such as changing your mind about a purchase, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service and packaging your print securely to prevent damage in transit.

If your item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution at no additional cost to you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@umamiprints.com.

Include your order number, a brief description of the issue, and photographs if available.

We'll review the issue and arrange a suitable solution, such as a replacement or refund, in accordance with your applicable consumer rights.

Exceptions

The following products may be excluded from our voluntary 60-day return policy:

• Personalized or custom-made products created to your individual specifications.

• Digital downloads and other digital products.

Regular art prints made to order in our standard designs and sizes are not automatically treated as personalized products.

These exceptions do not affect any statutory rights that apply to your purchase.

European Union — Right of Withdrawal

If you are a consumer in the European Union, you generally have a legal right to withdraw from an eligible online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, contact info@umamiprints.com with a clear statement of your decision to withdraw. You may use a statutory model withdrawal form, but it is not mandatory.

You must send the goods back within 14 days after notifying us of your withdrawal.

You are responsible for the direct cost of returning the goods, provided this was disclosed before purchase, unless applicable law requires otherwise.

For a valid statutory withdrawal, we will refund the payments received from you, including the cost of the least expensive standard delivery option offered for your order. Additional charges for premium or express delivery are not refundable where permitted by law.

The refund will be made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

We will use your original payment method unless you expressly agree otherwise, and you will not incur a fee for the refund.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Your statutory withdrawal rights apply independently of our voluntary 60-day return policy. During the first 14 days, you retain all applicable statutory protections. After that period, eligible returns may be requested under our voluntary policy.

Nothing in this policy excludes or limits your statutory rights concerning faulty or non-conforming goods.

Refunds Under Our Voluntary 60-Day Policy

Once we receive and inspect a return made under our voluntary 60-day policy, we'll notify you of the outcome.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

For voluntary returns outside any applicable statutory withdrawal period, original shipping charges are not refundable unless required by law.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different print or size, please contact us about returning your original order and then place a new order.

Questions?

For any questions about returns, refunds, or damaged orders, contact us at:

info@umamiprints.com